Shipping Policy

At TRAYAA, we are committed to delivering your favorite fragrances safely, securely, and as quickly as possible. Every order is carefully packed to ensure your perfume reaches you in perfect condition.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During festive seasons, promotional events, or high-demand periods, processing times may be slightly longer.

Shipping Time

Delivery times vary depending on your location.

Estimated delivery times:

Within US: 3–7 business days
International Orders: 7–15 business days (where available)

Please note that these are estimated delivery times and may vary due to courier operations, weather conditions, customs clearance, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and order value. From time to time, TRAYAA may offer free shipping promotions on eligible orders. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking number and courier details. You can use this information to monitor the status of your shipment.

Delivery

Please ensure that the shipping address and contact information provided during checkout are accurate and complete. TRAYAA cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

If no one is available to receive the package, the courier partner may attempt redelivery according to their delivery policy.

International Shipping

International shipping may be available to selected countries. Customers are responsible for any applicable customs duties, import taxes, or local charges imposed by their country's authorities. Customs procedures may occasionally cause delivery delays that are beyond our control.

Damaged or Missing Orders

If your package arrives damaged, or if any item is missing, please contact our customer support team within 48 hours of delivery. To help us resolve your request quickly, please include:

Your order number
Photographs of the package
Photographs of the damaged product (if applicable)

Delayed Shipments

While we work with trusted courier partners, unexpected delays may occasionally occur due to weather conditions, transportation issues, customs inspections, or other circumstances beyond our control. We appreciate your patience and will assist you in tracking your shipment whenever needed.

Incorrect Shipping Address

If you notice an error in your shipping address after placing your order, please contact us immediately. Address changes can only be made before the order has been dispatched.

Contact Us

If you have any questions regarding shipping or delivery, our customer support team is happy to assist you.

Thank you for choosing TRAYAA. We appreciate your trust and look forward to delivering a luxurious fragrance experience right to your doorstep.